Thank you for trusting PAWS Veterinary Center with your pet’s care. We value our relationship and are committed to providing you and your pet with comprehensive, quality care. In light of this, we seek to maximize your care experience, minimize waiting time, and create a more efficient and harmonious environment. Being late to a scheduled appointment can negatively impact your and your pet’s experience, the care of our subsequent patients, and our team. Insufficient notice to cancel or reschedule impacts our ability to accommodate appointments for pets/owners with urgent scheduling needs. These mutual goals require us to establish a Tardy/No-Show/Insufficient Cancellation Agreement as follows:
Please be prompt. Clients arriving 15 minutes or more after their appointment time may be asked to reschedule, wait for the soonest available appointment, and/or be offered a drop-off appointment.
Should you need to cancel or reschedule, please contact our office as soon as possible, and no later than 24 business hours prior to your scheduled appointment. We understand same-day scheduled appointments are not able to provide 24-hour notice.
Clients who fail to give appropriate cancellation/rescheduling notice will be asked to provide a $65 deposit credit prior to scheduling their next appointment. Excessive no-shows will result in client dismissal.
Please verify and update contact information, so we can effectively communicate reminders or scheduling updates. Please respond to appointment confirmation correspondence.
We will make every effort to be timely and respectful of your time. Should patient emergencies impact our schedule, we apologize in advance for any inconvenience and will keep you informed.
We will provide comprehensive reminders via email, text messaging, phone calls and mailed post cards depending upon set preferences, scheduled services and timing.
We understand extenuating circumstances can impact your ability to keep appointment times/provide sufficient cancellation notice. Our hospital administrator is available to discuss these situations and assist in future scheduling and potential waiving of the deposit credit.
We thank you in advance for your understanding and cooperation and trust this agreement will foster the best care for our clients and patients.
I understand and agree to the Tardy/Cancellation/No-show Policy.