Updated 5/1/2022

Dear PAWS Veterinary Center Families,
The last 2 years have been like no other, full of challenges from the pandemic and changes in the veterinary world.  Demand for veterinary care is at an all-time high, with many families spending more time at home and providing extra care and love to their pets, as well as welcoming new pets into their lives. The veterinary staff has worked tirelessly throughout the pandemic to provide essential care for pets, under abnormally stressful conditions and through continued supply and medication shortages, elective surgery bans, and previously unseen levels of compassion fatigue. Veterinary facilities nationwide are also experiencing severe staffing constraints as there are not enough Veterinarian and Veterinary Technician graduates to fill positions nationwide.

Guidelines will be followed for clients who elect to come inside for their pet’s visit with their PAWS Veterinarian:

• Maximum of 2 adult clients per appointment
• Mask covering mouth and nose is strongly encouraged in exam rooms, due to limited space
• PAWS staff will continue to mask during consultations in exam rooms, due to limited space

As always, Curbside Care is available to our clients based on their comfort.  Please call us on arrival and let us know you’d like your pet’s visit to stay Curbside and we’ll be glad to assist.

Checking In
Prior to your pet’s visit with their PAWS Veterinarian, please complete the forms at the link emailed to you at the time of booking.  This will allow us to make the most of your appointment time with the veterinarian.  

Upon arrival, please come inside to check in with our Client Service Representatives for your pet’s appointment.

Canceling Your Pet’s Appointment
Due to increased demand, if you cannot keep your pet’s scheduled appointment, please call us with as much notice as possible. This will allow our team the opportunity to see another sick pet at that time. We request 24 hours’ notice for scheduled appointments and 48 hours’ notice for scheduled surgeries.

New Clients, as well as Existing Clients with previous no-shows, late cancellations, or multiple tardies, will continue to leave a deposit equal to the exam fee in order to schedule their pet’s appointment(s). 

Feeling Ill?
If you have known exposure to COVID-19, a cough, runny nose, sore throat, fever, or difficulty breathing, we request that you reschedule your pet’s appointment.

Please do not come into the office if you are currently quarantined, actively sick, or have been exposed to COVID-19. Delay routine care items until you are well. If your pet is sick, we will provide as much care as possible. We will ask that you send a friend, family member, or neighbor to bring your sick pet in for treatment, and we will contact you over the phone. Please let the staff know when scheduling the appointment if you have been exposed to COVID-19, are sick, or are under active quarantine.

Thank you for your trust, patronage, patience, and kindness throughout these changes. Caring for your pets, and honoring your bond with them, is our passion and privilege.

Warmly,
The Doctors and Staff at PAWS Veterinary Center
300 E River Road
Tucson, AZ 85704
(520) 888-7297
[email protected]