Updated 5/31/2021

Dear PAWS Veterinary Center Families,
2020 and 2021 have been like no other, full of challenges from the pandemic and changes in the veterinary world. Demand for veterinary care is at an all-time high, with many families spending more time at home and providing extra care and love to their pets, as well as welcoming new pets into their lives. Veterinary staff have worked tirelessly throughout the pandemic to provide essential care for pets, under abnormally stressful conditions and through continued supply and medication shortages, elective surgery bans, and previously unseen levels of compassion fatigue. Veterinary facilities nationwide are also experiencing staffing constraints as there are not enough Veterinarian and Veterinary Technician graduates to fill positions nationwide.

We miss seeing you! Curbside Care has been difficult and we have appreciated your patience and kindness over the last year. Now that COVID-19 vaccinations are available to adults and some children, and community spread has decreased, we are ready to begin the transition back to in-person visits.

Beginning June 1st, PAWS will begin allowing clients into the building with their pets for visits with their PAWS Veterinarian. Clients and pets here for Technician appointments, medication or food pickup will continue to be served Curbside at this time.

Guidelines will be followed for clients who elect to come inside for their pet’s visit with their PAWS Veterinarian:

· 1 adult client per appointment
· Mask covering mouth and nose is required
· Lobby access will be limited to reduce congestion

For the continued safety of our staff, there will be no exception to the mask requirement listed above. For clients that are unable or do not wish to wear a mask covering their mouth and nose, your pet’s visit will remain Curbside.

Checking In
Prior to your pet’s visit with their PAWS Veterinarian, please complete the Exam History Form – this form serves to provide your pet’s important health details to their veterinary team, and will help decrease your wait time during your pet’s visit.
https://form.jotform.com/200800896856160

Upon arrival, please call or text us at (520) 888-7297 to let us know you are here. For visits with the veterinarian, we will text you to come inside once an exam room is ready for you.

Canceling Your Pet’s Appointment
Due to increased demand, if you cannot keep your pet’s scheduled appointment, please call us with as much notice as possible. This will allow our team to the opportunity to see another sick pet at that time. We request 24 hours’ notice for scheduled appointments and 48 hours’ notice for scheduled surgeries.
New Clients, as well as Existing Clients with a previous no show or late cancellation, will continue to leave a deposit equal to the exam fee in order to schedule their pet’s appointment(s).

Feeling Ill?
If you have a cough, runny nose, sore throat, fever, or difficulty breathing, we ask that you reschedule your pet’s appointment.

Please do not come into the office if you are currently quarantined, actively sick, or have been exposed to COVID-19. Delay routine care items until you are well. If your pet is sick, we will provide as much care as possible. We will ask that you send a friend, family member, or neighbor to bring your sick pet in for treatment, and we will contact you over the phone. Please let the staff know when scheduling the appointment if you have been exposed to COVID-19, are sick, or are under active quarantine.

Thank you for your trust, patronage, patience, and kindness throughout these changes. Caring for your pets, and honoring your bond with them, is our passion and privilege.

Warmly,
The Doctors and Staff at PAWS Veterinary Center
300 E River Road
Tucson, AZ 85704
(520) 888-7297
[email protected]