Click here to read our In-Person Visit protocol adjustments
Dear PAWS Veterinary Center Families,
The last 2 years have been like no other, full of challenges from the pandemic and changes in the veterinary world. Demand for veterinary care is at an all-time high, with many families spending more time at home and providing extra care and love to their pets, as well as welcoming new pets into their lives. The veterinary staff has worked tirelessly throughout the pandemic to provide essential care for pets, under abnormally stressful conditions and through continued supply and medication shortages, elective surgery bans, and previously unseen levels of compassion fatigue. Veterinary facilities nationwide are also experiencing severe staffing constraints as there are not enough Veterinarian and Veterinary Technician graduates to fill positions nationwide.
Guidelines will be followed for clients who elect to come inside for their pet’s visit with their PAWS Veterinarian:
- Maximum of 2 adult clients per appointment
- Mask covering mouth and nose is strongly encouraged in exam rooms, due to limited space
- PAWS staff will continue to mask during consultations in exam rooms, due to limited space
As always, Curbside Care is available to our clients based on their comfort. Please call us on arrival and let us know you’d like your pet’s visit to stay Curbside and we’ll be glad to assist.
Prior to your pet’s visit with their PAWS Veterinarian, please complete the forms at the link emailed to you at the time of booking. This will allow us to make the most of your appointment time with the veterinarian.
Upon arrival, please come inside to check in with our Client Service Representatives for your pet’s appointment.
Canceling Your Pet’s Appointment
Due to increased demand, if you cannot keep your pet’s scheduled appointment, please call us with as much notice as possible. This will allow our team the opportunity to see another sick pet at that time. We request 24 hours’ notice for scheduled appointments and 48 hours’ notice for scheduled surgeries.
New Clients, as well as Existing Clients with previous no-shows, late cancellations, or multiple tardies, will continue to leave a deposit equal to the exam fee in order to schedule their pet’s appointment(s).
If you have known exposure to COVID-19, a cough, runny nose, sore throat, fever, or difficulty breathing, we request that you reschedule your pet’s appointment.
Please do not come into the office if you are currently quarantined, actively sick, or have been exposed to COVID-19. Delay routine care items until you are well. If your pet is sick, we will provide as much care as possible. We will ask that you send a friend, family member, or neighbor to bring your sick pet in for treatment, and we will contact you over the phone. Please let the staff know when scheduling the appointment if you have been exposed to COVID-19, are sick, or are under active quarantine.
Thank you for your trust, patronage, patience, and kindness throughout these changes. Caring for your pets, and honoring your bond with them, is our passion and privilege.
Our team is here to help
Healing companion animals and honoring those who love them.
PAWS Veterinary Center is Southern Arizona’s destination for companion animal healing and wellness. Integrative veterinary care unifies the science of conventional medicine with the benefits of complementary therapies to create health, promoting wellness, longevity, and quality of life for your best friend.
Healing Animal Companions and honoring those who Love them is our Passion and Privilege.
Partners in Animal Wellness Services Believes:
- We unify the science of Conventional Veterinary Medicine, the Benefits of Complementary Therapies and the Art of Compassionate Care.
- We deliver Exceptional Service through Effective Communication, Client Education, and Sincerity of Purpose. We Empower Clients, allowing them to make Informed Choices and to Participate in the Pets’ Care.
- Our Wellness Center is an extension of our Vision: a Destination of Comfort, Well-Being and Healing. Our soothing, professional facility features Comprehensive Diagnostic, Surgical, and Advanced Therapeutic Tools, a Caring and Experienced Staff, Educational Resources, foremost Nutrition and Health Products.
- Our Health Care Team is Outstanding and continually Developing their Strengths. Our Relationships with the Animals and their Loved Ones, as well as our Practice Culture of Excellence, ensure Personal Fulfillment and Personal Growth for all Team Members.
MEET OUR DOCTORS
We're Proudly AAHA Accredited
As a pet parents and as your care providers, we know how difficult these constraints are. We take pride in exceptional client service and patient care and have previously been able to accommodate nearly all same-day and short notice appointments. As you may have experienced, we are currently scheduled out for 3-4 weeks. Sadly, there are days we simply cannot accommodate all sick patient appointment requests. Your hold time may be longer due to an increase in call volume. Medication refills and phone inquiries may have a longer turn-around time than before. Please note, veterinary emergency clinics have been especially impacted, reducing hours and staffing, and others closing altogether. Regional emergency facility wait times are averaging 6-8 hours, and typically, care is only available to the most critical patients.
What are we doing?
We are here for you. We are reserving a limited number of same-day urgent care appointments and continually updating our cancelation list. We are limiting new patients. We are doing our best to attract, train and retain talented team members. We are very pleased to announce the addition of Dr. Rory Keefer!
We have implemented appointment and surgical deposits to deter no-shows and last-minute cancellations. We are kindly requesting pre-visit online Exam Questionnaires to be completed in advance to improve appointment efficiency. We are following all CDC recommendations to keep our clients and team safe.
What can you do?
Please be patient. Be kind to our team. A “thank you” goes a long way. Wear a mask. Arrive on time. Give as much notice as possible if you cannot make an appointment. Please complete your pet’s online Exam Questionnaire. Please plan ahead for prescription refills and scheduling requests. Please stay current on preventive services to reduce illness and emergency medical situations.
We know your pets have been an endless source of love and companionship. For us, their wags, licks, purrs, and nuzzles comfort and inspire. Your gratitude, encouragement, and baked goods have helped us get through these months. Let’s all continue to do our best to care for one another.
Geren Thurston and Randy Aronson, Justin Keaner, Elizabeth Jobe, Carine Klimentidis, and Rory Keefer
Ready to come see us?
Powered by ezyVet, the new Patient Portal is a free service that allows you to access your pet's medical file and much more! With the new portal you can:
- View and pay for invoices online.
- Manage your contact information and reminder preferences.
- View and manage your pet's information and medical history.
- View and print your pet's vaccine status.
- View and download lab results and other documents we share with you.
- Request prescription refills.