Click here to read our updated COVID-19 protocol adjustments
Dear PAWS Veterinary Center Families,
Due to the Coronavirus pandemic, your team at PAWS with continue our protocol adjustments to ensure the continued safety of our clients, staff and patients. We will make every effort to continue to provide high quality medicine to your beloved cats and dogs during this global health crisis. At this time, veterinary care for your pets is considered an “essential service” in the State of Arizona, and we intend to do everything possible to keep stay open during this pandemic.
Cleaning & Disinfecting
While you cannot enjoy coffee on our patio, lobby, or exam rooms right now, we are continuing our hourly disinfection protocols of our treatment area, workstations, kitchen, and common areas to keep our staff healthy and safe at work. We have always actively cleaned and disinfected the hospital, but we have continued doubling down on these efforts.
Canceling Your Pet’s Appointment
PAWS will be waiving any no-show or cancellation fees until further notice. As always, if you cannot keep your pet’s scheduled appointment, please call us with as much notice as possible, so that we have the opportunity to see another sick pet at that time.
If you have a cough, runny nose, sore throat, fever, or difficulty breathing, we ask that you reschedule your pet’s appointment.
Please do not come into the office if you are currently quarantined or actively sick. Delay routine care items until you are well. If your pet is sick, we will provide as much care as possible. We will ask that you send a friend, family member, or neighbor to bring your sick pet in for treatment, and we will contact you over the phone. Please let the staff know when scheduling the appointment if you have been exposed to Coronavirus, are sick, or are under active quarantine.
Checking In & Curbside Service
Please fill out your pet’s Digital Patient History Form before your appointment to provide all the important health details to their veterinary team.
When you arrive for your visit at PAWS, we ask that you call or text us at (520) 888-7297 to let us know you have arrived. We will ask you to wait in your car for the duration of your pet’s visit.
We ask that you please limit the number of people per visit to 1 adult (over 18 years of age) who is listed as an Owner on your pet’s medical chart.
The same routine should be applied to pickups of your pet’s medication or food — call us to charge out over the phone and we will bring your purchases to your vehicle.
During Your Pet’s Exam
Your pet’s technician will come to your vehicle and take your pet inside (inside their carrier for cats or small dogs, or double-leashed with a sanitized slip lead for dogs). Our team is unable to get into your vehicle, so please do your best to assist us by getting your pet securely (on a leash or in a carrier) out of the car after you arrive.
Your pet’s veterinarian will perform a thorough physical examination. Your pet’s veterinary team will contact you over the phone to collect additional history, or discuss the findings of your pet’s exam if needed. We will perform any approved treatments, then call you to charge out over the phone, and discharge you from the parking lot. We want you and your pet to feel safe and cared for to the best of our abilities, as well as to protect our staff from possible exposure.
We also have the ability to email your pet’s records in the event of a statewide quarantine.
Pets On Long Term Medications
Please be sure you have medication supplies for at least 3 weeks. This includes cardiac, insulin, asthma and allergy medications, flea and tick preventatives, heartworm preventatives etc. Be sure you have a minimum of 3 weeks of dog and cat food, plus treats and cat litter.
**Please keep in mind, PAWS has a 48 hour policy for refills. Our staff will be experiencing a high volume of calls and medication requests, so please keep this in mind and know that we are doing our best to get your pet’s medication approved and filled for you as quickly as possible.**
Human to Animal Virus Risk
American Veterinary Medical Association (AVMA) update from 3/14/2020: “No evidence has been generated suggesting that dogs and cats can get sick from exposure to COVID-19 or transmit the disease. Nonetheless, the AVMA urges caution and says anyone who has symptoms of COVID-19, the infection caused by the virus, should limit contact with animals and have another member of the household feed, exercise and play with pets; wear a medical mask around service animals; avoid sharing food with pets; avoid face-to-face contact and hugs; and wash hands before and after any contact with pets.”
What is recommended at this time?
1. Do not be afraid of your pets!
2. Do not share food, dishes, or utensils with your pets.
3. Do not allow your dog to lick your face. Do not kiss your dog on the face.
4. Wash your hands. Wash your hands. Wash your hands.
5. The virus may potentially live on surfaces for up to 6 days, this might include your dog. With your pets, please practice the same degree of social spacing from other dogs and people outside of your household as you would with yourself.
Thank you in advance for your patience and understanding, as these measures will surely increase wait and hold times for our valued clients. Together, we will work through this event. If you have any questions, please call or email us. As the situation is fluid, we will continue to provide updates as they are available.
The Doctors and staff at PAWS Veterinary Center
PAWS Veterinary Center
300 E River Road
Tucson, AZ 85704
PAWS Veterinary Center
Southern Arizona’s destination for companion animal healing and wellness.
Our team is here to help
Healing companion animals and honoring those who love them.
PAWS Veterinary Center is Southern Arizona’s destination for companion animal healing and wellness. Integrative veterinary care unifies the science of conventional medicine with the benefits of complementary therapies to create health, promoting wellness, longevity, and quality of life for your best friend.
Healing Animal Companions and honoring those who Love them is our Passion and Privilege.
Partners in Animal Wellness Services Believes:
- We unify the science of Conventional Veterinary Medicine, the Benefits of Complementary Therapies and the Art of Compassionate Care.
- We deliver Exceptional Service through Effective Communication, Client Education, and Sincerity of Purpose. We Empower Clients, allowing them to make Informed Choices and to Participate in the Pets’ Care.
- Our Wellness Center is an extension of our Vision: a Destination of Comfort, Well-Being and Healing. Our soothing, professional facility features Comprehensive Diagnostic, Surgical, and Advanced Therapeutic Tools, a Caring and Experienced Staff, Educational Resources, foremost Nutrition and Health Products.
- Our Health Care Team is Outstanding and continually Developing their Strengths. Our Relationships with the Animals and their Loved Ones, as well as our Practice Culture of Excellence, ensure Personal Fulfillment and Personal Growth for all Team Members.
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At PAWS Veterinary Center, we deliver exceptional service through effective communication, client education and sincerity of purpose. We empower and educate clients, allowing them to make informed choices and participate in their pet's care. We look forward to seeing you soon!
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